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Terms of Service

Effective 14 September 2026 · Quad99 Technologies

1. Agreement

These Terms of Service govern your access to and use of Quad99 Research (the "Service"), provided by Quad99 Technologies ("we", "us"). By creating an account, accepting an invitation to a workspace, or using the Service, you agree to these Terms on behalf of yourself and, where you act for an organisation, that organisation ("you"). If you have signed an order form or enterprise agreement with us, that agreement takes precedence where it differs from these Terms.

2. The service

Quad99 Research is a research service for trade compliance questions — tariff classification, customs rulings, export controls and restricted-party screening. It provides answers drawn from official public trade information, together with the source record behind each answer, reports you can export, and related workspace, audit and administration features.

We may improve, add or change features over time. Coverage of sources, products and record types varies and is shown in the Service; we do not promise that any particular source, product or record will be available.

3. Accounts and workspaces

  • You must provide accurate registration details and keep your password and API keys confidential. You are responsible for activity under your account.
  • Work happens in workspaces. Workspace owners and administrators control membership, roles, API keys and exports, and can read the workspace's audit log.
  • Research access is enabled per workspace under your plan or pilot.
  • You must be at least 18 and authorised to bind your organisation. The Service is for professional use, not for consumers.

4. Research data and licensing

Answers and workflow results are built from information made available by official public services — among them the U.S. International Trade Commission, U.S. Customs and Border Protection, the Office of the Federal Register, the International Trade Administration, the UK Trade Tariff service and GOV.UK, the UK Foreign, Commonwealth & Development Office, the European Commission, Japan Customs (Ministry of Finance), the UN Security Council, Global Affairs Canada, and UNCTAD TRAINS data served by the World Bank — retrieved when you use the Service. Those organisations do not endorse the Service. We select, combine, analyse and present that information, and we attribute each answer to its source.

Subject to these Terms and your plan, we grant you a non-exclusive, non-transferable right during your subscription to:

  • use the Service and its answers for your internal research, analysis and decision-making; and
  • include reasonable excerpts of answers, figures and citations in your internal and client-facing work product, with attribution to Quad99 Research where practical.

You may not, without our written agreement:

  • resell, sublicense or provide access to the Service, or offer its outputs as a data feed;
  • use the Service to systematically generate a database or dataset, or to build or train a competing service or model;
  • remove or obscure source attributions, dates or notices.

Source records remain subject to the terms of their original publishers. Links in the Service are provided so you can verify an answer at its source. The eCFR is an editorial compilation and not the official legal edition of the Code of Federal Regulations; the Federal Register and the official CFR are.

5. Acceptable use

You agree not to:

  • access the Service by automated means other than our documented API, or exceed rate limits or usage allowances;
  • probe, test or circumvent security, access controls or tenant isolation;
  • share accounts or credentials, or give access to people outside your organisation except as permitted;
  • upload or submit unlawful material, or content you have no right to use;
  • treat a name match in the Service as a restricted-party screening determination, or as a substitute for a screening process your obligations require;
  • use the Service in breach of competition, sanctions, export-control or anti-bribery laws.

6. AI-generated answers

Answers are generated with the help of large language models from the source records retrieved for your question. We design the Service to ground every statement in a cited source record, and to say when a source returns nothing. Even so, answers can be incomplete, out of date or wrong.

  • Each answer shows its sources and, where available, the quoted text and record date. Check them before relying on an answer.
  • The Service does not provide legal, customs-brokerage, regulatory or investment advice, and is not a substitute for professional judgement, a binding ruling from the authorities, or official publications.
  • A customs ruling binds only the party that requested it, on its facts. Candidate matches against screening lists are not determinations.
  • You are responsible for decisions you make and for validating information before customs entries, export or licensing decisions, commercial decisions, or publication.

7. Your content

"Your Content" means the questions, notes, feedback and any files you submit (including counterparty lists you screen), and the conversations, screening records, classifications, watchlists and reports created in your workspace. You keep all rights in Your Content. You grant us the rights needed to host, process and display it to provide, secure and support the Service. We do not sell Your Content, and we do not use it to train general-purpose AI models. We may use aggregated, de-identified usage information and feedback ratings to measure and improve answer quality.

8. Plans, pilots and fees

  • Fees, seats and term are set out in your order form or pilot agreement. Unless stated otherwise, fees are payable in advance and are non-refundable.
  • A pilot runs for the period agreed and ends automatically unless converted to a paid plan.
  • Where billing runs through our payment provider, its terms also apply. Fees exclude taxes, which you are responsible for.
  • We may suspend access for undisputed amounts more than 30 days overdue, after notice.

9. Confidentiality and security

Each party will protect the other's confidential information with reasonable care and use it only for the purposes of these Terms. We apply technical and organisational measures appropriate to the Service, including workspace isolation enforced in the database, encrypted transport and an audit trail of research queries. Our Privacy Policy explains how we handle personal data.

10. Intellectual property

We own the Service, its software, its analyses and presentation of source information, and all related intellectual property. Source information remains the property of, or in the public domain as released by, its publishers. Except for the rights expressly granted in these Terms, no rights are transferred to you. If you send us suggestions, we may use them without obligation to you.

11. Disclaimers

The Service and the information it presents are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including accuracy, completeness, timeliness, merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any source will remain available.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability arising out of or relating to the Service in any twelve-month period is limited to the fees you paid us for the Service in that period. These limits do not apply to liability that cannot be limited by law, to your payment obligations, or to breach of the restrictions in section 4.

13. Suspension and termination

  • You may stop using the Service at any time; paid plans end at the end of their term unless your order says otherwise.
  • We may suspend or terminate access that breaches these Terms, creates a security risk, or is required by law, and we will give notice where reasonable.
  • On termination your right to use the Service ends. You may export Your Content for 30 days after termination, after which we may delete it in line with our Privacy Policy.
  • Sections 4 (restrictions), 7, 9, 10, 11, 12 and 15 survive termination.

14. Changes

We may update these Terms. We will post the new version here with its effective date and, for material changes, notify workspace owners by email or in the Service at least 30 days in advance. Continued use after the effective date means you accept the updated Terms.

15. General

  • These Terms, together with any order form, are the entire agreement between us about the Service.
  • You may not assign these Terms without our consent; we may assign them to an affiliate or successor.
  • If a provision is unenforceable, the rest remains in effect. Failure to enforce a right is not a waiver.
  • Neither party is liable for delays caused by events beyond its reasonable control.
  • These Terms are governed by the laws of the jurisdiction in which Quad99 Technologies is registered, whose courts have exclusive jurisdiction, unless your order form states otherwise.

16. Contact

Questions about these Terms: legal@quad99.com.